Terms of Service

DeedClaims, a Detelytics AI product

Last updated: August 13, 2026

These terms govern use of the DeedClaims website and service. By creating an account, running a job, or joining the pilot, you agree to them on behalf of yourself and, if you are using DeedClaims for work, the organization you represent. If you are signing an enterprise agreement with us, that agreement controls where it differs from these terms.

1. What DeedClaims is, and the one thing to understand about it

DeedClaims analyzes claim files, meaning video, documents and statements, and returns findings, each anchored to an exact location in the source material and re-verified against that source before it is shown.

DeedClaims is an investigative aid. It does not make claim decisions, and neither do its findings. It does not determine fraud, assess truthfulness, or identify people. All coverage, payment, denial, referral, and litigation decisions are made by you, exercising your own professional judgment, under your own regulatory obligations. You agree not to represent to any claimant, court, or regulator that a decision was made by DeedClaims.

2. Fail-closed, and what that means for completeness

The service is designed to reject findings it cannot verify against the source rather than show them with a caveat. A consequence of that design is that the absence of a finding is not evidence of absence. DeedClaims may not surface everything relevant in a file, and you should not treat its output as a complete review. It reduces the haystack; it does not certify that the haystack is empty.

3. Your content

You retain all rights to the material you upload. You grant us a limited license to host, process, and analyze it solely to provide the service to you. We do not use your content to train machine-learning models, and we do not share it except with the subprocessors needed to run the service.

You are responsible for your right to upload it. Claim files contain personal information about third parties: claimants, witnesses, patients. You represent that you have the legal authority (under your policies, licenses, and applicable law, including medical-privacy and surveillance laws) to submit that material for processing, and that doing so is within the scope of a legitimate insurance, investigative, or legal function. We process it on your instructions.

4. Acceptable use

You agree not to use DeedClaims to: violate any law or anyone's privacy rights; process material you have no right to process; attempt to identify individuals from video in circumvention of the product's design; harass, stalk, or surveil individuals outside a legitimate professional engagement; probe, overload, or reverse-engineer the service; or resell it without a written agreement. We may suspend accounts that do, with notice where practicable.

5. Accounts, plans, and payment

Plan tiers, included volumes, and overage rates are as listed on the pricing page at the time of purchase. Every job shows a cost estimate before it runs. Subscription fees are billed in advance; overages in arrears. Prices exclude tax. We may change pricing with at least 30 days' notice to account holders; changes apply from your next billing cycle, not retroactively. Annual plans are refundable pro rata if we materially reduce the service; monthly plans can be cancelled any time, effective end of cycle.

6. Pilot access

Pilot and demo access is provided as-is, may involve pre-release features, may be modified or ended at our discretion, and is free unless agreed otherwise. Everything else in these terms, especially sections 1 to 4, applies fully during a pilot.

7. Data retention and deletion

Claim files are retained for the period included in your plan and then deleted. You may delete a claim file or your account at any time, or ask us to, and we will honor it as described in our Privacy Policy. Deletion is permanent; export what you need first.

8. Confidentiality

Each of us will protect the other's non-public information with at least reasonable care and use it only to perform under these terms. Your claim files are your confidential information.

9. Service changes and availability

We will not materially degrade the core service during a paid term without notice. We do not promise uninterrupted availability at these tiers; enterprise agreements may include an SLA.

10. Disclaimers

Except as expressly stated in these terms, the service is provided "as is" and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Without limiting section 1: we do not warrant that findings are complete, that every relevant moment or passage will be surfaced, or that output is suitable as the sole basis for any decision or filing.

11. Limitation of liability

To the maximum extent permitted by law: neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits; and our total aggregate liability under these terms is capped at the amounts you paid us in the twelve months before the event giving rise to the claim (or $100 for free pilot use). These limits do not apply to your payment obligations, either party's breach of section 8, or your breach of sections 3 and 4.

12. Indemnity

You will defend and indemnify us against third-party claims arising from your breach of sections 3 or 4, in particular claims that you lacked the right to upload or process the material in a claim file.

13. Termination

You can stop using the service any time. We can suspend or terminate for material breach with notice and a reasonable chance to cure where practicable. On termination, section 7 governs your data; sections 8, 10, 11, and 12 survive.

14. General

These terms are governed by the laws of the State of New Jersey, without regard to conflicts rules, and disputes belong in the state or federal courts located in New Jersey, which both parties consent to. If a provision is unenforceable, the rest stands. We may update these terms with 30 days' notice to account holders; continued use after the effective date is acceptance. Neither party may assign these terms without consent, except to a successor in a merger or sale. These terms plus the Privacy Policy are the entire agreement for self-serve use.

Contact

Detelytics AI, DeedClaims legal@deedclaims.com